JR Hospitality
This document is available in Catalan, the official language of the Principality of Andorra, which is its reference version. In the event of any discrepancy with a translation, the Catalan version prevails.
Services arranged through external providers will be subject to a management fee for the organisation, coordination and follow-up provided by JR Hospitality. The standard fee will be 10%, and may reach 15% for more complex services or be set specifically for special projects and events.
10%: routine bookings and simple coordination that do not require a high level of involvement from JR Hospitality.
Up to 15%: special services, events or arrangements that require a higher level of coordination, dedication or follow-up.
Tailored: for one-off events or projects of particular complexity, the fee may be set specifically according to the needs, scope and level of involvement the client requires.
The fee that applies to each service is stated before you confirm it.
For transfers, the management fee is included in the fixed price we confirm before the service.
JR Private Office is a recurring personal assistance service on a monthly plan: Private Office Essential, Premium or Signature. Each plan gives access to a trusted point of contact in Andorra and includes a number of hours of JR's time each month. The monthly fee, the plan hours and the rates in force are set out in the proposal before you sign up.
Unused plan hours are carried over to the hours bank, up to a maximum equal to three months of plan hours. Each month's hours expire six months after they are added to the hours bank.
The oldest hours are used first. Time is counted in 15-minute increments, and travel needed for a task counts as time spent.
For clients who also have Home Stay Safe, coordination relating to their residence is part of Home Stay Safe and does not use plan hours.
In the private area, the client can see the plan, the hours available, those expiring soon and the details of each task.
If, in a given month, the time spent exceeds the hours available in the hours bank, the difference is invoiced separately as extra hours, at the extra-hour rate set out in the proposal.
Without a plan in force, JR's management time (research, coordination, follow-up or accompaniment) is invoiced as hours without a plan, at the rate in force, which is stated before starting. A simple booking, with no time from JR, is treated as a Conciergerie & Mobility service, with the fees in sections 1 to 3.
With a plan in force, the management fee on services from external providers is as follows, instead of section 2:
0%: routine management. The monthly fee already pays for JR's availability and time; providers and external costs are invoiced separately.
5%: a special operation, where there is administrative coordination or a significant external booking that goes beyond routine coordination. JR's management decides this and tells you before you confirm the service.
10% to 15%, or a fixed amount: events and projects of particular complexity, with a specific quote based on scope, risk, volume, time and complexity.
Without a plan in force, the fees in sections 1 to 3 apply.
Joining counts for the whole month in which it takes place, even mid-month: the full monthly fee applies, and the plan hours are added to the hours bank on the day you join.
The fee is monthly. The plan hours are added to the hours bank on the first day of each month.
A change of plan applies from the following month.
Cancellation requires 30 days' notice, and the plan ends on the last day of the month in which the notice period ends. Any hours left in the hours bank on that day are not refunded.
Each plan has its own response time: Essential, the next working day; Premium, the same day; Signature, within 2 hours and by direct WhatsApp.
