This document is available in Catalan, the official language of the Principality of Andorra, which is its reference version. In the event of any discrepancy with a translation, the Catalan version prevails.
1. Our commitment to your privacy
At JR Hospitality we understand that trust, discretion and confidentiality are an essential part of our service.
For this reason we protect the personal information our clients and users entrust to us, and we process their data only where necessary to deal with a request, provide a service, maintain our professional relationship or comply with our legal obligations.
This Privacy Policy explains what information we may collect, what we use it for, and what your rights are.
2. Data controller
Controller: Jaume Roca Casanovas
Trading name: JR Hospitality
Tax number (NRT): 392264B
Address: Carrer Bonaventura Riberaygua, 39, 4t · AD500 Andorra la Vella, Andorra
Contact email: privacitat@jrandorra.com
3. What data we may process
Identification and contact data
Name, surname, telephone number, email address and other data provided voluntarily by the user.
Data relating to the services engaged
Information needed to arrange, deliver and follow up the services requested.
Information relating to properties
Where necessary for the provision of the Home Stay Safe service, we may process information relating to the client's home or property, including location data, operating instructions, authorised persons, suppliers connected with the property, incidents, photographs or documentation associated with the service.
Client preferences
We may retain certain preferences relating to the services requested, in order to provide personalised attention and to spare the client from having to state them again on each occasion.
Mobility and concierge information
Where the client requests Concierge & Mobility services, we may process the data needed to arrange bookings, transport, transfers, activities, venues, suppliers or the services requested.
Private area information
For clients with access to the private area, we may handle information relating to their account, documentation, messages, Home Reports, incidents, photographs, requests and the follow-up of the services engaged.
Browsing data
The website may collect certain technical data relating to browsing and use of the site, in accordance with our Cookie Policy.
4. What we use your data for
Responding to enquiries and requests received through the website, by email, by telephone or through other contact channels.
Preparing commercial proposals and handling requests for information.
Managing the contractual relationship with our clients.
Providing and coordinating the Home Stay Safe and Concierge & Mobility services and other services engaged.
Preparing and making available to clients Home Reports, messages and information about the work carried out.
Managing access to, and the operation of, the private area.
Coordinating suppliers or partners where necessary to carry out a service requested by the client.
Handling invoicing, administration and accounting or legal obligations.
Maintaining the security of our systems and preventing improper access or fraudulent use.
Improving our services and the client experience.
Sending commercial communications where there is a legitimate basis for doing so and, where applicable, the recipient's consent.
5. Legal basis for processing
Performance of a contract, or pre-contractual steps requested by the data subject.
The consent given by the user.
Compliance with legal obligations applicable to JR Hospitality.
The legitimate interest of JR Hospitality, where this is appropriate, proportionate and compatible with the rights of data subjects.
Where processing depends on consent, that consent may be withdrawn at any time.
6. Who we may share information with
JR Hospitality does not trade in or sell its clients' personal data.
Certain information may be disclosed, only where necessary, to:
Technology and web hosting providers.
Professionals providing administrative, legal, financial or technical services to JR Hospitality.
Transport companies, drivers or mobility services.
Hotels, restaurants, venues, experience providers or other partners, where the client has requested the corresponding arrangement.
Professionals responsible for the maintenance, assistance or provision of services relating to a property, where necessary and authorised within the service engaged.
Public administrations, authorities or bodies where there is a legal obligation.
In each case we will seek to limit the information disclosed to that strictly necessary to provide the service concerned.
7. International data transfers
Some technology providers or services used by JR Hospitality may involve the processing of data outside the Principality of Andorra.
Where there is an international transfer of data, JR Hospitality will apply the safeguards and mechanisms required by the applicable regulations in order to ensure an adequate level of protection.
8. Retention of information
Personal data will be kept for as long as is necessary to fulfil the purpose for which it was collected.
Where there is a contractual relationship, data may be kept while that relationship remains in force and thereafter for the periods necessary to address legal, tax, contractual or administrative liabilities.
Data arising from commercial enquiries may be kept for a reasonable period in order to follow them up, unless the data subject requests its erasure sooner where the law so provides.
The photographs accompanying service reports are kept for one year from the visit at which they were taken, and are then deleted automatically. The written report, by contrast, is kept for the duration of the contractual relationship and for the legal periods that follow.
9. Security and confidentiality
Privacy is an essential element of the JR Hospitality service model.
We apply organisational and technical measures designed to preserve the confidentiality, integrity and availability of information and to prevent unauthorised access, alteration, loss or disclosure.
Access to each client's information is limited to those people who need to know it in order to provide or manage the service concerned.
10. Private area
Certain clients may be given access to a personalised private area.
This area may contain Home Reports, photographs, messages, information about incidents and documentation relating to the service engaged.
Access is by means of personal credentials. Clients must keep their passwords safe and report immediately any possible unauthorised use.
11. Rights of data subjects
People whose data is processed by JR Hospitality may exercise, where applicable, the rights recognised by the Andorran data protection regulations, including the rights of:
Access.
Rectification.
Erasure.
Objection.
Restriction of processing.
Portability.
Likewise, where processing is based on consent, that consent may be withdrawn at any time without affecting the lawfulness of processing carried out beforehand.
To exercise your rights you may write to privacitat@jrandorra.com, call or send a WhatsApp message to +376 631 471, or write to: Carrer Bonaventura Riberaygua, 39, 4t · AD500 Andorra la Vella, Andorra. You will receive a reply within the period laid down by law.
JR Hospitality may request the information needed to verify the identity of the person exercising the right.
If you consider that your data protection rights have been infringed, you may contact the Agència Andorrana de Protecció de Dades (APDA).
12. Third-party data provided by the client
Where a client provides JR Hospitality with personal data belonging to other people — for example family members, companions, authorised persons, suppliers or contacts connected with a property — they declare that they have sufficient legal grounds to provide that data where such grounds are required.
JR Hospitality will use this information solely to manage the services requested.
13. Minors
JR Hospitality's services are aimed principally at adults.
We do not deliberately collect personal data of minors through the website, except where it is necessary within a service that has been engaged and has been legitimately provided by those responsible for them.
14. Commercial communications
Where appropriate, JR Hospitality may send information about services, news or proposals relating to its activity.
Recipients may at any time ask to stop receiving such communications, through the procedure indicated in each communication or by contacting JR Hospitality.
15. JR Private Office
When a client takes out JR Private Office, we may also process the data needed to provide personal assistance: their diary and availability, the personal tasks they entrust to us, their preferences, and data about family members, guests or other people connected with those tasks, for example to arrange an arrival, a booking or an event.
We use it solely to coordinate and provide the service requested, on the legal basis of performance of the contract. Third-party data is processed in accordance with section 12.
The record of tasks and hours spent is kept while the plan is in force and, afterwards, for the periods set out in section 8.
In the private area, the plan holder, and the people they authorise to see their invoicing, can view the plan, the hours and the details of each task.
16. Updates to this Policy
JR Hospitality may amend this Privacy Policy in order to adapt it to legal, technological or organisational changes, or changes relating to our services.
The version in force will always be the one published on this website.
Last updated: 6 October 2026
